Why does my application show "Awaiting Group" or say the other applicant hasn't finished?

When you apply as part of a group (for example, with a spouse, roommate, or co-applicant), the application isn't submitted for review until every invited applicant has completed and submitted their own portion. This includes payment of their application fee. That's why you may see "Awaiting Group" or a message that another applicant hasn't finished, even though your part is done.

How group applications work

• Each adult who will live in the home completes their own application with their own email address and personal information.

• Each applicant pays their own application fee.

• The group application is only submitted once all members have finished and paid. Until then, it stays in progress and the Underwriting team can't see it for review.

• The underwriting team waits for all co-applicants to get started before continuing the review.

• Incomplete co-applicants automatically get text and email reminders every 12 hours for up to 72 hours.

If you're a co-applicant who hasn't finished, log in to your Findigs account, open the application for the property, and complete every remaining step until you see confirmation that it's been submitted.

Common reasons for an "Awaiting Group" status

• A co-applicant hasn't accepted their invitation yet. Ask them to check their inbox, spam, and junk folders for the invitation from Findigs.

• A co-applicant started a separate application instead of joining yours. If they applied on their own instead of through the invitation link, the applications need to be merged. Contact Findigs Support in your renter dashboard by clicking Chat with support or email support@findigs.com and we'll merge them into one group application.

• A co-applicant's portion is incomplete. They may have started but not finished every step or paid. Ask them to log back in and finish.

• A display delay. The status can take a little time to update after everyone finishes. Refresh your dashboard, or log out and back in.

My portion shows "not started" even though I finished and paid

If your application shows "not started" but you completed it and got a payment confirmation email, there may be pending invites for other group members holding up the submission. Contact Findigs Support in your renter dashboard by clicking Chat with support or email support@findigs.com. We can remove duplicate or mistaken pending invites and merge all the completed applications into one group. Once merged, the updated status shows for everyone in the group and for the property manager.

We each applied and paid separately

If multiple applicants each submitted and paid separately instead of as a linked group, Findigs Support can merge the completed applications into one group. After merging, both fees are confirmed as paid and the merged application is submitted for review.

My status doesn't match my co-applicant's

If one co-applicant shows "complete" and another shows "in progress," the applications usually aren't fully linked on the property manager's side. Contact Findigs Support to confirm both applications are properly linked.

My co-applicant gets an error using the invite link

• 404 error when logging in: The unit may not be marked as available in the property management system. The property manager needs to confirm the unit is set up as available. Contact Findigs Support with a screenshot of your error and we can investigate further.

• Error when joining an existing group through a shared link: Findigs Support can help with these steps:

  1. Support sends the co-applicant a fresh application link for the same property.

  2. The co-applicant starts the application but does not complete or pay yet.

  3. The co-applicant lets Findigs Support know they've started.

  4. Support merges the new application into the existing group.

  5. Once support confirms the merge, the co-applicant completes, pays, and submits their portion.

After any merge, you may need to refresh your dashboard or log out and back in to see the change.

Everyone finished, but it still says "Awaiting Group"

Contact Findigs Support in your renter dashboard by clicking Chat with support or email support@findigs.com. We can review your group application and submit it manually if needed. Have the names and email addresses of all applicants ready.

Need additional help?

Findigs Support is here to help.

• From inside the application: the menu icon next to your initials in the top right, then Get support

• From your dashboard: Chat with support

• By email: support@findigs.com