How to Contact Findigs Support

The Findigs Support team is available through chat and email to help with your application or any other questions.

Support channels

• Live chat: From inside the application, click the menu icon next to your initials in the top right, then Get support. Or from your dashboard, click Chat with support.

• Email: support@findigs.com

Please note: Findigs doesn't offer phone support and can't make outbound calls. All support is handled through chat and email.

Support hours

Live support agents are available Monday – Sunday, 8:00 AM to 12:30 AM EST.

If you reach out outside these hours, a bot will confirm we got your message and an agent will follow up when they're back online. You'll get an email notification when we respond, sent to the email address on your account.

What to include

To help us resolve your issue quickly, include:

• A clear description of the issue

• The property address you're applying for (if applicable)

• Any error messages you see (a screenshot is very helpful)

• The device and browser or app you're using

Checking your application status

To check the status of a submitted application, message the underwriting team in the underwriter chat on your renter dashboard.

Please note: Some property management companies include their own review step before a final decision is made on an application. If you're not sure who to contact about your application, reach out to Findigs Support and we'll direct you to the right place.

Open, closed, and reopened tickets

When you contact support, a ticket is created for your request. If your ticket is closed and you still need help, reply to the closed ticket to reopen it, or start a new request at any time.