Changing or Transferring Your Application to a Different Unit or Property

If you applied for the wrong unit or want to move your application to a different one, what you can do depends on whether you've submitted yet.

Before you submit: change it yourself

You may be able to switch the unit or property on your in-progress application yourself.

1. Click Continue Existing Application to return to your application dashboard.

2. Click the home icon at the top of the application.

3. Look for Change Property under the unit you applied to.

4. Select the new unit.

5. Follow the prompts to complete the transfer.

Please note: You can only switch to another unit or home managed by the same property management company. For apartment communities, this usually means another unit in the same building or community. For single-family homes, this means another home managed by the same company.

If you can't make the change yourself, contact Findigs Support in your renter dashboard by clicking Chat with support or email support@findigs.com with the new address. We'll verify the property's availability before transferring your application.

I'm being redirected to the wrong unit

If your application was started for the wrong unit and you keep being redirected to it, contact Findigs Support in your renter dashboard by clicking Chat with support or email support@findigs.com. We can move your application to the correct unit. Afterward, log out and log back in to confirm the correct unit is showing. Any co-applicants should do the same.

After you submit: contact the property manager

Once an application has been submitted through Findigs, Findigs Support can't change it, including transferring it to a different unit or property. This also applies to approved applications. Only the property management team can make these changes. Contact the property management company, and they'll review your options with you.

Applications can't be transferred or merged between different property management companies.

My dashboard still shows the old unit after a transfer

Your browser may be holding onto an old session.

1. Fully log out of Findigs and close all Findigs tabs.

2. Sign back in from a fresh browser window.

3. If the old application still appears, clear your browser cache and cookies, or try a different browser or device.

If you still see the old application, contact Findigs Support in your renter dashboard by clicking Chat with support or email support@findigs.com with a screenshot of what you see after logging in and the addresses of both the old and new units.

What happens to my application fee?

If your application hasn't been fully submitted and the property is no longer available, Findigs may be able to transfer your application and fee to a different property managed by the same company within 30 days. Contact Findigs Support in your renter dashboard by clicking Chat with support or email support@findigs.com to explore your options.

Need additional help?

Findigs Support is here to help.

• From inside the application: the menu icon next to your initials in the top right, then Get support

• From your dashboard: Chat with support

• By email: support@findigs.com